ITIL V3 Foundation Training | Get you ITIL V3 Foundation Credential

ITIL V3 Foundation Training Course Description

ITIL 2011 is globally recognised as the best practice for effective IT service management in any organization. The must-have entry-level qualification is the ITIL Foundation certificate, which is awarded to candidates who pass a written or online exam. The ITILĀ® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

Our ITIL training teaches the essentials of IT Infrastructure Library (ITIL) and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment.

This course also includes the ITIL Foundation Handbook, containing over 300 pages of practical material for reference back in the workplace.

ITIL V3 Foundation Course Learning Outcomes

  • Learn about ITIL best practices
  • Understand Practical framework for identifying, planning, delivering and supporting IT services to the business

ITIL V3 Foundation Training - Suggested Audience

This training is aimed at all support personnel within an IT service management organization. Suggested attendees based on our past programs:
  • IT Managers
  • Support Team Leaders
  • Technical Support staff 
  • Service Owners 
  • Architects 
  • Project Managers 
  • Vendor Managers 
  • Service Desk Supervisors
  • Process Owners
  • Change Managers
  • Service Level Managers
  • Problem Managers 
  • Operations Managers 
  • Managers who interact between the business & IT

ITIL V3 Foundation Training Duration

  • Open-House F2F (Public) : 3 days
  • In-House F2F (Private) : 3 days, for commercials please send us an email with group size to

ITIL V3 Foundation Training - Prerequisites

There are no pre-requisites for this ITIL training course; however it is assumed that course participants are working or have worked in an IT environment or equivalent.

Development Units

PDUs - 21

This ITIL V3 Foundation training course outline includes:

1. Service Management Defined
  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

2. ITIL Introduction
  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications

3. Service Strategy
  • Design, develop and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

4. Service Design
  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

5. Service Transition
  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services into operation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

6. Service Operation
  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

7. Continual Service Improvement
  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

8. Exam-Taking Tips
  • Important techniques to help you pass your exam

9. ITIL Exam Review
Keny White


Keny White is Professor of the Department of Computer Science at Boston University, where he has been since 2004. He also currently serves as Chief Scientist of Guavus, Inc. During 2003-2004 he was a Visiting Associate Professor at the Laboratoire d'Infomatique de Paris VI (LIP6). He received a B.S. from Cornell University in 1992, and an M.S. from the State University of New York at Buffalo.


After working as a software developer and contractor for over 8 years for a whole bunch of companies including ABX, Proit, SACC and AT&T in the US, He decided to work full-time as a private software trainer. He received his Ph.D. in Computer Science from the University of Rochester in 2001. "What I teach varies from beginner to advanced and from what I have seen, anybody can learn and grow from my courses".


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