ITIL V3 Foundation Training Course Description
ITIL is globally recognized as the best practice for effective IT service management in any organization. The must-have entry-level qualification is the ITIL Foundation certificate, which is awarded to candidates who pass a written or online exam. The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services.
Our ITIL training teaches the essentials of IT Infrastructure Library (ITIL) and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment.
This course also includes the ITIL Foundation Handbook, containing over 300 pages of practical material for reference back in the workplace.
ITIL V3 Foundation Course Learning Outcomes;
- The ITIL service lifecycle.
- Key principles & models.
- Service as a practice.
- Learn about ITIL best practices.
- Understand Practical framework for identifying, planning, delivering and supporting IT services to the business
ITIL V3 Foundation Training – Suggested Audience
This training is aimed at all support personnel within an IT service management organization. Suggested attendees based on our past programs:
- IT Managers
- Support Team Leaders
- Technical Support staff
- Service Owners
- Project Managers
- Vendor Managers
- Service Desk Supervisors
- Process Owners
- Change Managers
- Service Level Managers
- Problem Managers
- Operations Managers
- Managers who interact between the business & IT
ITIL V3 Foundation Training – Prerequisites
There are no pre-requisites for this ITIL training course; however, it is assumed that course participants are working or have worked in an IT environment or equivalent.
ITIL V3 Foundation Training Development Units
PDUs – 21
ITIL V3 Foundation In-house/Corporate Training
If you have a group of 5-6 participants, apply for in-house training. For commercials please send us an email with group size to firstname.lastname@example.org
|1. ITIL Introduction|
|Good practices Details||00:00:00|
|Ease ITIL adoption Details||00:00:00|
|ITIL qualification scheme, bodies, and certifications Details||00:00:00|
|2. Service Strategy|
|Design, develop, and implement service management Details||00:00:00|
|Service management as a strategic asset Details||00:00:00|
|Setting objectives and expectations Details||00:00:00|
|Identify and select prioritization opportunities Details||00:00:00|
|3. Service Design|
|Design and develop services Details||00:00:00|
|Develop processes Details||00:00:00|
|Design principles and methods Details||00:00:00|
|Convert strategy into services Details||00:00:00|
|4. Service Transition|
|Develop and improve capabilities Details||00:00:00|
|Improved methods for transitioning new and changed services into operation Details||00:00:00|
|Manage the complexity related to changes Details||00:00:00|
|Prevent undesired results while enabling innovation Details||00:00:00|
|5. Service Operation|
|Effectively and efficiently deliver support services Details||00:00:00|
|Ensure value to customer and service provider Details||00:00:00|
|Maintain stability while allowing for change Details||00:00:00|
|Organize to improve IT support to customers Details||00:00:00|
|6. Continual Service Improvement|
|Create and maintain value for customers Details||00:00:00|
|Importance of better design, introduction, and operation of services Details||00:00:00|
|Improving service quality, business continuity, and IT efficiency Details||00:00:00|
|Link improvement efforts to strategy, design, and transition Details||00:00:00|
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