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ITIL V3 Foundation Training Course Description

ITIL is globally recognized as the best practice for effective IT service management in any organization. The must-have entry-level qualification is the ITIL Foundation certificate, which is awarded to candidates who pass a written or online exam. The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in the provision, support, and delivery of IT Services.

Our ITIL training teaches the essentials of IT Infrastructure Library (ITIL) and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment.

This course also includes the ITIL Foundation Handbook, containing over 300 pages of practical material for reference back in the workplace.


ITIL V3 Foundation Course Learning Outcomes;

  • The ITIL service lifecycle.
  • Key principles & models.
  • Service as a practice.
  • Learn about ITIL best practices.
  • Understand Practical framework for identifying, planning, delivering and supporting IT services to the business


ITIL V3 Foundation Training – Suggested Audience

This training is aimed at all support personnel within an IT service management organization. Suggested attendees based on our past programs:

  • IT Managers
  • Support Team Leaders
  • Technical Support staff
  • Service Owners
  • Architects
  • Project Managers
  • Vendor Managers
  • Service Desk Supervisors
  • Process Owners
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • Managers who interact between the business & IT


ITIL V3 Foundation Training – Prerequisites

There are no pre-requisites for this ITIL training course; however, it is assumed that course participants are working or have worked in an IT environment or equivalent.


ITIL V3 Foundation Training Development Units

PDUs – 21


ITIL V3 Foundation In-house/Corporate Training

If you have a group of 5-6 participants, apply for in-house training. For commercials please send us an email with group size to

Course Curriculum

1. ITIL Introduction
Good practices Details 00:00:00
Ease ITIL adoption Details 00:00:00
ITIL qualification scheme, bodies, and certifications Details 00:00:00
2. Service Strategy
Design, develop, and implement service management Details 00:00:00
Service management as a strategic asset Details 00:00:00
Setting objectives and expectations Details 00:00:00
Identify and select prioritization opportunities Details 00:00:00
3. Service Design
Design and develop services Details 00:00:00
Develop processes Details 00:00:00
Design principles and methods Details 00:00:00
Convert strategy into services Details 00:00:00
4. Service Transition
Develop and improve capabilities Details 00:00:00
Improved methods for transitioning new and changed services into operation Details 00:00:00
Manage the complexity related to changes Details 00:00:00
Prevent undesired results while enabling innovation Details 00:00:00
5. Service Operation
Effectively and efficiently deliver support services Details 00:00:00
Ensure value to customer and service provider Details 00:00:00
Maintain stability while allowing for change Details 00:00:00
Organize to improve IT support to customers Details 00:00:00
6. Continual Service Improvement
Create and maintain value for customers Details 00:00:00
Importance of better design, introduction, and operation of services Details 00:00:00
Improving service quality, business continuity, and IT efficiency Details 00:00:00
Link improvement efforts to strategy, design, and transition Details 00:00:00

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